A solo traveller may pay a single supplement when the tour price is based on double occupancy. Ask us for the supplement and whether a share option is available. The exact amount is shown in your quote before payment.
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Many tours welcome children, but age limits, child pricing and seat rules vary by product. Tell us the child's age at booking and whether you need a child seat. Minors must be accompanied by a parent or legal guardian; some activities have minimum age or height requirements.
Bring a passport valid for at least six months beyond your return date when required, the required visa or eTA, your booking confirmation and travel insurance. Minors travelling without both parents may need a consent letter. Requirements change; verify with the official authority.
No. Visa decisions are made solely by the embassy or immigration authority, and we cannot guarantee approval, processing time or a specific outcome. Do not book non-refundable travel before you have the visa. If a visa is refused, normal cancellation rules apply unless your product says otherwise.
Visa and entry requirements depend on your nationality, passport and destination; check the official website of the destination country (for Canada: IRCC) before booking. We can provide an itinerary, confirmation or invitation letter when applicable, but we are not a visa office and do not give legal advice.
Meals are included only when the product page lists them. Breakfast is common in multi-day packages; lunch and dinner are often at your own expense. Tell us about allergies or dietary needs at booking so we can ask the supplier, but we cannot guarantee every kitchen.
Bring your passport or ID, booking confirmation, comfortable walking shoes, weather-appropriate layers, personal medication and a power adapter. For winter tours, add a warm coat, gloves and waterproof boots. Leave valuables at the hotel when not needed.
Airport transfers are included only when the product page says so; otherwise we can quote a private transfer. Send us the flight number, arrival time and hotel address. Do not assume a free pickup from a hotel outside the listed area.
Travel insurance is strongly recommended and is not included unless the product page says so. Choose coverage for medical care, trip cancellation, interruption, delay and luggage. Check the policy wording before departure; the tour operator's liability is limited.
At checkout you can pay by credit or debit card (Visa or MasterCard through Moneris), by PayPal, or by cheque (Canada only; ask us for the payee and mailing address). Only enabled methods are shown. After payment the order is processed and you receive the confirmation documents before departure. Never send a full card number by chat or email. For group deposits or other arrangements, contact us.
To book online: 1) choose the departure date, room type and number of travellers on the product page; 2) enter each traveller's name, ID and age; 3) select the pickup point and any options; 4) review the total and pay at checkout; 5) the booking is confirmed once you receive the confirmation email with an order number. Guest checkout is available. Meet at the time and place on your confirmation. Our team can also place the order for you.
The exact meeting time and place are shown on your confirmation and final travel documents, not on this general page. Please arrive at least 15 minutes early and bring your ID and confirmation. If you have not received the meeting details 48 hours before departure, contact us.
The end time and location depend on the itinerary and traffic; they are confirmed in your travel documents. Do not book a tight onward flight or train on the last day without leaving a buffer. Ask us before booking connections if timing is critical.
Inclusions vary by tour. The product page lists the transport, guide, admissions, taxes and meals that are included; the confirmation repeats the final inclusions. Anything not listed is not included. If a detail matters to you, confirm it in writing before paying.
Cancellation and refund rules depend on the product, departure date and supplier. The applicable policy is shown on the product page and in your confirmation; no verbal promise overrides it. To cancel, contact us before the deadline with your order number. Refunds, if any, are processed by the original payment method.