Travel products have two optional add-ons: 1) Cancellation of Protection Plan Fee, currently $50 per traveller; 2) Front 3 Rows Seat Selection, currently $20 per seat and limited to seats in the first three rows. Both are optional and are captured in the order total at checkout; if the store disables either switch, it is not shown. Later price changes do not affect existing orders. Refundability follows the cancellation terms and whether the seat has been blocked or a ticket issued.
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Travel products are not physical goods, so there is no shipping and no delivery fee: after booking, the confirmation and e-tickets are sent to the email used at checkout, and you meet the group with that email and your ID. Attraction e-tickets are sent the same way; ask us in advance if you need paper tickets. If an order includes physical goods such as souvenirs, the checkout shows the available delivery method for the address. Shipping is currently free within Quebec; for other regions, contact us if no option appears.
Earning: after the order or trip is completed, you earn 1 point per $1 actually paid for products (tax, delivery and some options are excluded), and points are valid for 365 days. Redeeming: at checkout you can pay with points, 100 points = $1, minimum 100 points in steps of 100, up to 50% of the order, and points can be combined with a coupon. A single redemption above 1,000 points needs manual approval. Some wholesale or trade customer groups do not earn points.
At checkout there is a coupon / promo code field: enter the valid code and apply it, and the total updates immediately. Coupons have an expiry date, a minimum spend and product restrictions, and normally one code per order. Store coupons can be combined with reward points. Current public codes are confirmed on the promotion page or by our team; expired codes return an invalid message. If you cancel an order after using a coupon, whether the coupon is returned depends on the promotion rules.
You can request a shared room, but it cannot be guaranteed. Rooms are priced per room: single, double, triple and quad, so the fewer people per room, the higher the price per person. Tell us the number of travellers and genders before booking; we arrange same-gender sharing when the departure and group allow it. If sharing is not possible, the single-room supplement applies and the final amount is shown on your confirmation. If you cancel after a share is arranged, tell us early because it affects the roommate.
Yes. The "Travel Stories & Guides" section on our website collects destination stories, itineraries and practical tips; open it from the site menu or with route=cms/blog&topic_id=10. Each product page also lists highlights and the day-by-day plan. If you want stories for a specific destination, send the place or product name to our team and we will find them.
All escorted tours include a guide or tour leader, with commentary available in Chinese, English and French (the exact language for your departure is confirmed at booking). The guide handles meeting points, commentary and coordination; free time does not include guiding. Private groups can request a language in advance. Tips for the guide and driver are not included and remain optional.
After the trip, sign in with the account used for the booking, open the product page and use the review area to give 1 to 5 stars and write a comment. To keep reviews genuine, only customers who purchased that product can review it, and ratings are shown publicly. If something went wrong on the tour, contact us or submit a ticket first so we can follow up; you are also welcome to describe the issue in your review.
Sign in with the account used for the booking and open My Account → Order History to see the status, departure date, room type, pickup point and amount paid. Guest orders can be checked by giving our team the order number from the confirmation email. To change the date or cancel, contact us before departure; whether it is possible and any fee depends on the cancellation terms and the supplier's confirmation. Status meanings: Pending, Processing, Complete, Canceled.
Refunds go back to the original payment method: card and PayPal refunds are processed by the payment provider and usually take several business days after our team confirms them; the exact timing depends on the card issuer or PayPal. Refunds are recorded per order and per traveller, and the refunded amount is visible on the order. Whether the tour price, protection plan fee and seat-selection fee are refundable depends on the cancellation terms and on whether the supplier has already blocked a seat or issued a ticket. Amounts already used or incurred are not refundable. If an amount looks wron..
We offer Toronto tours and nearby destinations, including city sightseeing and multi-day Canada East itineraries; the current product list and departure dates are on the product pages. Tell us your dates, group size and interests and we will send matching options. Availability is confirmed at booking.
Luggage allowance depends on the vehicle and tour; usually one suitcase plus one carry-on per person. Storage space may be limited on day tours, so bring only what you need. Tell us in advance about strollers, wheelchairs or oversized items.
Gratuities for guides and drivers are not included in the tour price and are at your discretion. If service was good, a tip is appreciated but never required. Check whether a service charge is already included in the product details.
Guide languages vary by departure and are listed on the product page or confirmed at booking. We commonly offer Chinese, English and French, but not every tour has all three on every date. Ask us to confirm the language for your specific departure.
Group size depends on the tour and season; the maximum is shown on the product page. Small-group and private tours are available for some itineraries. If a specific group size matters, confirm it with us before booking.